Worst service from a banking institution

I have been trying to close a cheque account since 1st November 2022. The fnb chat line referred me to a branch. I then went to the Paarl Mall branch where i was made to believe that the manager will send an email and then referred to a teller branch. At the teller branch where again much of my time was waisted, another email was send to them. Again an email from the branch manager on the Saturday to them. Whoever them is, it is 15 November 2022 the account is still not closed. The Chatline this morning asked me to transfer money into my savings account. That made me realis3 that I am dealing with a different group of people altogether. All I want is for my cheque account to be closed, nothing more.