Worst service from a bank ever

<p>I have been waiting for a refund from a vendor and I had to make 3 phone calls to the FNB non-support center just to get only told by the 3rd person I spoke to that the money is with FNB and I needed to send in a letter to request FNB to pay the money back into my account. The first 2 poeple I spoke to did not know what they were doing and could not help me at all. I every time phoned the same number and the support that I got was really appauling.</p> <p> </p> <p>I have been waiting for this money to get paid into my account already for 3 months now and still not getting any help from FNB and also when I send in a mail I get no reply at all</p> <p> </p> <p>I got the letters from FNB after I had to log an complaint on the website as I have been told that the vendor that needed to refund me the money needed to phone FNB and giver permision to FNB to release the money back to me. The vendor that I bouthg from is in USA and by the time they open FNB is already closed</p> <p> </p> <p>I have sent the forms to return the money (that is still lying with FNB) to my account and still have not gotten any feedback. The form wat already sent to FNB on 24-6-2016 and in the reply mail I was told that it will take 5 days at max to get this problem resolved. </p> <p> </p> <p>On 3-7-2016 I send another mail aking for an update from FNB and I did not get any reply at all from FNB at all. I then send another mail on 5-7-2016 and still no reply. </p> <p> </p> <p>This has taken so ling that I'm at the point that I believe that people working for FNB are just working in this so called financial provider to ***** money from people and never to poffer any service when the customers ask for it.</p> <p> </p> <p>I will be closing my account with FNB and advice everyone that I know to also start looking for other places to bank with as this service that FNB is so called providing is so bad that I'm amazed that they are still open.</p>