jJ
jordaanjustin J

1 reviews | Active since Jun 2016

27 Apr 2017, 12:26

Worst Service from a bank ever

<p>i would like to let everyone know never open an account with FNB, when at fist FNB would be a Good bank i decided to bank with FNB since i opened a account with them i had and issue first it was to activate the account that took long, then when i got my sallary debited into the account and when i wanted to withraw money it was frozen. When i called FNB they said its due to they need a ID document. now my debit orders cannot go off and im in trouble. capitec may offer less but less hassles at least i informed a lot of friend that wanted to bank with fnb not to do so. Wost services ever and im barely a month with them i thought its going to be a good choice to place all my investments into FNB but no ill rather keep it where it is. How could you open and account and activate it with all the documents but when the account is frozen without informing me then theres and issue.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Apr 2017, 08:17
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)