Worst service from a bank

09 February 2021 I was incorrectly billed and logged a dispute with FNB to have the debit reversed of which FNB failed to do till this very day.

Firstly you can't get hold of their customer service, so you have to relay your query to a machine, which is a complete waste of time.

Then you go to the app to lodge a dispute but even that is useless because either the feature is not there or is hidden because somehow they assume we were present during their design stages or we are all IT specialists

Then you use the cellphone banking but not even that proved useful because I selected to have the dispute since the 09th and nothing has been done by the bank.

It then prompted me to send some email of which I did but I still don't have feedback.

My advice is try Capitec bank because at least there one still deals with humans instead of useless machines