Worst service for such a innovative bank

I downgraded from premier to aspire for both my credit card and cheque account. The cheque account was done immediately however i have been waiting for the credit card to be delivered for over 5 business days estimated by the agent i have funds on my budget limit which i cannot access i have never skipped any payments in my credit card or any credit i have taken with fnb i have been transferred from pillar to post by their *********** agents the secure chat division is the worst they forever telling me that they do not have any access to their systems i would like to be assisted as i can't keep on holding and being transferred all day