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monatisacamy M

1 reviews | Active since Jun 2016

28 Jul 2017, 05:45

Worst service for private wealth clients

<p>Im out of Sa currently and boldy had my acc closed, i only find out when i decide to email my private banker for assistance. You froze or closed a private wealth account for a customer of more than 20 years with a home loan and vehicle finance with you. Not even 1 call, do you think thats service for the ridiculous service this is. Is it too muvh to ask to have my own account unblocked to transfer my own money into in? Reopening an account is a nightmare and trust me i will not do it with your bank when i return to SA in a month. What i will do is take up this pathetic service, trust me. U didnt bank with fnb to since i was 5 years old with a Bob T account to get this **** service. Your assistance to open my account will be highly appreciated. By the way i even emailed my so called bankerNicole Pillay and questioned what are interest rates for fixed deposits for a million rand, she send me 1 email and thats it, no interest in the world!! Clearly not smart enough to know i can pay the R2000 debit on my account as im requesting. My tel is + ********** 1238. Email as it seems fnb cant afford an international call to save a private client. **********

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jul 2017, 09:44
Official

Good Day,

We truly regret taking note of your experience; thank you for bringing this to our attention.

I have received the complaint and have requested the relevant department to investigate and provide feedback.

Reference ***NF was issued for your complaint.

I again apologise for any inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)