WORST SERVICE FNB - HOME OF *******!

Beginning of April I called the FNB offices to ask if I can change all my house debit orders to another bank. Their consultant advised me, yes, but I have to implement the changes on the FNB App. I made the relevant changes and received confirmation via SMS on both houses that a ticket was logged with the changes. The end of April came around, but the changes were not implemented. The end of May came around, but the changes were not implemented. I got a call from ROSE that I needed to make payment immediately, which I did AGAIN after I made the changes beginning of April, but your consultants did not do their job!! Frustrated as can be because the changes were not made. I received a mail explaining the following from Natasha Khan: We hereby confirm that the debit order details are already set to run off your *** account as per the above form received via the FNB APP. If the date is changed to the 25th, it will skip to 25 July 2023 as our system does not allow us to go backward in date order, and interest charged on 25 July 2023 will be higher and will revert to normal from August 2023. An EFT payment can be made into the bond on 25 June 2023 to avoid higher interest charges. After receiving this mail, I made the payment on 3 June in advance for the end of June to avoid penalties in June and a double debit order in July. Guess what. The end of June came around. Believe it or not. The 3rd time in a row that FNB has called to advise that the changes were not made and I need to make payment immediately. BUT here is where FNB are *******! Cheslin called me to make immediate payment on the other house bond because, for the 3rd time in a row, the account was not updated by FNB. I made the payment again manually. And here we go again. I called in again last week on reference call *** and was advised that the excess funds I paid would be reverted to me by Monday/Tuesday this week. We are sitting on Friday, and FNB still has my money! I have sent multiple emails and complaints, and FNB ignores me flat. What service is this! This is why I don’t want to be a customer at FNB anymore!!!! I logged complaints via mail and their app, but no, let's ignore the customer!