Worst service experience at the FNB branch

FNB called me to change my credit card from classic to gold. <br> <br> She called me to confirm that I have send her the quote. This is when I told her that i was not in Pretoria that they need to send my card to my branch (Eldoraigne)<br> <br> After they received my documentation i got more than 15 calls from the delivery company that wants to know where they can deliver the card.<br> <br> On Saturday 18:30 they called me again. this time I also received an sms stating that I can collect my card at the Hendrik Verwoerd branch. Since then they called me non stop. This after i told them that i'm not in Pretoria several times<br> <br> If this is the way you want you clients to experience your service, then i will move my bank. <br> <br> Make notes so that other persons don't call me after i did tell them the story. I had to explain myself several times. for what? I did not receive my card. and can not collect it either. this process started more than 2 weeks ago<br>