1 reviews | Active since May 2017
Worst service ever! with your ccd couriers
<p>I ordered a gold cheque card from fnb weeks back and I got an sms from so cold CCD Carrier that they have my card with them. Since I am always not available for their delivery I told them to deliver my card at one of FNB branch in Kenako Mall Port Elizabeth. On Monday the 8th of this month I got a call saying there's been a delay they apologies It will be at the branch on Wednesday the 10th. I went to the branch yesterday and they said they didn't get any delivery from ccd carrier. I phoned ccd couriers to find out and they said that they delivered to the branch yesterday. I really don't know who is fooling me around here, the branch or ccd couriers. And I'm about to cancel this card and close the account. </p>
Good day Mr. A1Realistic
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Mr. A1Realistic
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***