1 reviews | Active since Mar 2017
Worst Service Ever with no follow up or consent
<p>I owe FNB for a cellphone i took about two years ago and they never made contact with me to arrange payments but they would deduct 800 from my account without my consent now and agian and i would allow it because it is not that much money and it is paying off the debt but then they took R15999.00 from my account on the 5th of May 2017 and i asked wh gave permission for this took take place and they bluntly said we do not need your permission for this. i want my money back and they need to make arrangements with me for payment and not just go into my account and deduct such a large sum of money and the consultant i dealt with on the 10th of May was rude and he just didnt care that they took my money without my consent and he bluntly said i will not be getting my money back.</p>
Good Day,
Thank you for taking my call.
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day,
Thank you for taking my call.
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)