Worst Service ever with FNB

FNB, ask how they can help. It should be how can we not help. They change their process, whereas a private bank account holder, it would take me about 10 mins to apply for my son's student loan last year, to this year, where I have been trying to get it sorted from 13 March. I have spent in total at least 8 hours on the phone and 4 hours in emails back and forth. Oh and you have a private banker and suite of bankers to help, but all they do is put you on hold for 40 mins till you give up. FNB already lost my home loan due to bad service, they need to convince me to stay with them now. Worst service I have every got from any company.