ZS
Zandalee S

1 reviews | Active since Jan 2015

09 Dec 2015, 11:30

WORST SERVICE EVER - SO DISAPPOINTED

I tried switching from ABSA to FNB.I was approved for a Credit Card & Petrol Card along with the Cheque Card that I app**** for.They delivered only a credit card the first time. When i phoned to activate the card, they informed me that the card has been deleted. I asked why the petrol card was not delivered - also deleted! I then spoke to a manager who arranged for new cards to be sent out.Few days later, received ANOTHER DELETED CREDIT CARD! After sorting all of the cards out for 2 weeks, then the TRIED switching my salary and debit orders.At the end of November 2015, all of the debit orders went out of my FNB. Just a pitty that my Salary was not switched as FNB never did it!! I was charged a R100 for each debit order return.Last week Wednesday I sent an email to [Email Removed] big surprise - nothing has been done.When I phoned and spoke to Ntombi this morning, she informed me that apparently they are not getting hold of my HR. What she doesnt know is that the gentlman who i spoke to last Wednesday, informed me that someone did not do what they were suppose to do and he will rectify it. I have still not been refunded for the multipal R100 deductions. SO DISGUSTED.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Dec 2015, 13:31
Official
Hello ZandaleeS,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 830007.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)