worst service ever received from any company ever...and that's on a premier account :(

<p>I app**** for a limit increase on my fnb premier credit card on Thursday 21 July. Reason being I wanted to book flights and accommodation for an October family holiday while the best rates were still available. I am getting a bonus at the end of Aug and planned on just settling the amount in full again. This is how things unfolded...and I really don't even feel like repeating this again but I think this is the only thing now that MIGHT make someone sit up and take notice....or not :(</p> <p> </p> <p>app**** online Thursday 21 July, received an sms immediately saying my credit card has been approved....the wording didn't make sense</p> <p>called Friday 22 July to query as I knew I hadn't app**** for a new credit card, was told the limit had been approved and the money would be available later that same day....nothing reflected</p> <p>rreceived email Tuesday 26 July asking for 3 months payslips and a form to be signed and sent back....first time this requirement was mentioned but I </p> <p>sent this first thing wed morning</p> <p>called wed afternoon 27 July and after being cut off twice before finishing a sentence with an agent I mailed a complaint, received the standard response saying someone would get back to me one working day later</p> <p>somewheree on between this I did get through to the limit increase dpt (after being cut off during the IVR a few times again) who told me it would take three working days from when my forms were received on wed/Thursday but promised that a) this would be escalated and b) someone would call me back so that I could lay an official complaint </p> <p>sent another mail Thursday evening 28 July saying I no longer even wanted the increase anymore (I was just so frustrated!)</p> <p>someone called me Friday afternoon 29 July at about 15:30 asking if I still wanted the increase because she got my mail. I explained my whole story and she acted like she cared, she asked if I would be available at 4pm for the final checks to be done...I said yes. I also again asked in addition for someone else to also call me to explain what exactly went wrong with this whole process and the service. </p> <p> </p> <p>to date no phone calls from anyone again and no increase.</p> <p>iam utterly gobsmacked</p> <p>fnb just PRETEND you care at least?</p> <p>more than a week later and the flights I had my eye on are obviously gone....u have really let me and my family down and if this is the supposed premier service I SHUDDER to think what the average service is</p> <p> </p> <p>iam so disappointed I have no words but yet still took about half an hour to type this up....not holding my breath for a response though but in case you do a simple generic we're sorry won't cut it :(</p> <p> </p> <p>paying the the credit card off in full and closing it the end of the month</p> <p>:(</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>