1 reviews | Active since Oct 2021
Worst service ever Received
Worst service I have received in over 20 years!!!!! If you by accident deposit money into an account with FNB when it has been placed under debt review by yourself, and you have an arrangement to make monthly payments on your account with an Attorney, apparently you are not a valued Customer anymore, they will not refund you in the time frame of 15 working days, you will have to phone them 5 times and still get no feedback, not a call back, not an email, litterally nothing, and when you phone again and ask feedback, just be informed that not even half of your money will be refunded. No logged complaint will get feedback even after you have loaded two complaints. Why have an arrangement for payments when they just decide to keep your money. I have been a Customer at FNB for over 20 years (still had a BOB account) and never in my life have I received this level of pathetic service. I will not recommend FNB to anyone after this experience and I will also be looking at other banks for all my accounts I would also really like to know where it states that if you pay money into an account which has been closed due to debt review you will not be refunded? Totally dissapointed in FNB!!!!!!!!!
Sending me an email stating I need to phone the Attourneys about the refund is not a solved complaint! FNB transferred my money not the attourneys who I pay directly into their bank account.
Also still waiting on a reply for my question, " if you pay money into an account which has been closed due to debt review you will not be refunded?"
Just being brushed off is not acceptable with a msg that states "Your complaint ***NF is now closed. For any concerns, call ***. Thank you for your patience."
Still no feeback received on my complaint or the ref you sent.
And the problem has still not been solved!!
Sending me an email stating I need to phone the Attourneys about the refund is not a solved complaint! FNB transferred my money not the attourneys who I pay directly into their bank account.
Also still waiting on a reply for my question, " if you pay money into an account which has been closed due to debt review you will not be refunded?"
Just being brushed off is not acceptable with a msg that states "Your complaint ***NF is now closed. For any concerns, call ***. Thank you for your patience."
Still no feeback received on my complaint or the ref you sent.
And the problem has still not been solved!!
And still No answer as to where it states that FNB can just transfer money you pay in without authorisation.
And still No answer as to where it states that FNB can just transfer money you pay in without authorisation.