Worst service ever only good thing they ever made was the app.

For years I have been with FNB. If I could give 0 stars or minus stars I would. First of all I clicked on a approve button for a premiere service which I didn't want. I called on a Friday to cancel because it was my mistake. For 10 whole min. nobody spoke to me the line was silent, I asked a few times for the lady is any one there and no response.

So I got my premiere service and got my new card that I did not want. I was like my cards expure in next year so I won't make a fuss about it. Okay I get a phone call in regards to my FNB gold credit card that is ACTIVE "Sir please note because of your upgraded debit gold account if you don't upgrade your credit card you will pay for 2 different services". So I ugraded my Credit card aswell. Now here is what happened next...

I phoned to cancel my GOLD services and cards because I got a new card on Tuesday or Wednesday day a week before I got my Credit card on 31st of May 2021.I got my card and checked it ob the FNB app and saw my new card was canceled(the one that I just received).

I call FNB and spoke to Karabo Morebane(***** follow up department) asking what is going on. She told me that her Team Leader authorized a cancelation of the new card. Here is where I got a bit serious and asked how the hell does that make any sense!!!?, to cancel a card you just sent?

Please let me speak to your team leader. No response on that, he will call me back. Yes I was angry, yes I was unpleasant to speak to, but I didn't go anywhere because I was told that there will be a emergency delivery for my new card for the inconvenience caused.

I call and call and call to find out what is happening. Now it is a week later there is still confusion, I don't have a new card yet the Delivery service does not have a card for emergency delivery,Ohh to top it all off I can't get a hold of Karabo Morobane to follow up because the call is decommissioned.

FNB, give me a explanation on why I must stay with you guys?

I don't want apologies, I want explanation on why no one is phoning me and I waste money to call you?

Tell me what is the reason to stay with you when nobody knows what is going on. If it wasn't for the FNB app. you guys will struggle with after sale services because there isn't any.

Please advise why you are a good fit for me, that is if you are going to reply in any manner.