TD
Thandeka D

1 reviews | Active since Nov 2020

25 Mar 2022, 08:45

WORST Service ever!! No sense of urgency!!

I settled my Personal Loan on 19 March 2022. Today 25 March 2022 they debit my account. I am told that i need to wait 48 hours for the debit to reflect on their side, while it is reflecting as GONE on my account!! Furthermore, i am told that the refund process takes 7 working days. The reason i settled was because i knew i would not have money to last me. I need my money in my account ASAP. If my money is not reflecting by COB, i am changing banks.

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Replies (2)
TD
Thandeka D's update25 Mar 2022, 08:57
Reviewer Update
Tshepang told me it would basically take a total of 9 working days to return the funds. Which I find unacceptable seeing that these funds are going to FNB still
TD
Thandeka D's update28 Mar 2022, 09:57
Reviewer Update
My money has still not been paid in my account. The Complaints Consultant i spoke to on Friday said it would be in my account today Monday 28 March 2022.I need my money ASAP.