Worst Service Ever, My complaint remains unresolved!

Reference ***NF, I am really out of words, this complaint was lodged last week Friday, even after receiving all my documents showing that I was debited twice in the month of January 2026, after the 5 business days that you stipulated,my refund has not been processed, kindly process my refund as a matter of urgency please. I don’t think it should take long to do that.