Worst service ever in the world

It really sadden to complain about your service.<br> Guys this's really suck its seem employees that I have spoken to don't know what they are about.<br> I have sent several emails and made calls to you guys since the 6th of July requesting for a Foreign National Declaration letter.<br> Speaking to one of the consultants my request would be ready in three days, upon following up on Friday I was promised the letter will be dispatched to the nearest branch (my preferred branch) for collection. 11/07/2015.I want to know what's happening guys I really need this letter as a matter of urgency, guys this service is really unacceptable it's really sad when customers need help we have to beg for it.<br> Someone call respond to me now.<br>