WORST SERVICE EVER IMAGINABLE

<p>I think FNB is one of the worst banks.</p> <p>I opened a cheque acc over the phone on 08/05/2017 and was toldd that a card would be sent to me in 48hrs and they would send me salary switch forms immediately. on 15/05 I enquired about where the documents where that I needed to fill in that would have been emailed to me. 16/05 I submitted FICA documents as well as salary switch forms. 17/05 I got confirmation of account which I sent to me payroll department to switch my salary . Again, I heard nothing from FNB! 24/05 I receive an email and sms telling me that I have not made a deposit into my account as yet. On 25/05 when I did not receive my salary, I was told by FNB that my account was not active because I did not submit my FICA documents. i then threw a huge tantrum because this was sent on 16/05. I was then told that the email I was given to send the docs to was an unattended mailbox and that I needed to send it again which I did to a different address. I then had to be on their case to make sure that me account was activated immediately which they did. I then also had to ask my payroll department to resubmit my salary as they payment had bounced back dew to inactive account. I also had to go into a branch to get a temp card as I was told that in order to get a card I need to order it first??? I always thaought that on a new account it was automatically sent to you??????? I ordered my card on 25/05. It is now 01/06 and I had to call the courier department to ask where my card is and they could not put me through to someone who can assist. I was told that I have to wait for their call later today!</p> <p>FNB, YOUR SERVICE IS SHOCKING! I DEMAND THAT THE COST OF THE TEMP CARD BE REFUNDED TO ME AS THIS WAS AN ERROR ON YOUR SIDE.</p> <p>I AM EVER SORRY THAT I SWITCHED BACK TO FNB. YOU GUYS ARE PATHETIC</p>