worst service ever from FNB northmead squere

<p>On the 2th of June 2017 we visited FNB to stop our stop order for Magnolia Ridge Properties for the amount of R5500. This was for a property we rented from them. However this stop order still went off on 2017-06-30 and 2017-07-30. We went back to the bank 2017-08-01 when we spoke to another consultant who immediately stopped the stop order however we were told that the bank can not reverse the payments for us.</p> <p>On 2017-07-30 I went to the caretaker of Bella vista where we previously stayed to request a refund from them. However she told us that they never received June and July's payments and also showed me bank statements which did not reflect the payments. We visited FNB on 2017-08-02 again however they still could not assist us by reversing the payments. According to Micheal Richards from FNB he had a meeting with the man who was supposed to stop the stop order but he wasn't at work. The consultant who helped us on 2017-08-01 could stop the stop order immediataly and according to the other consultants they could not stop it. As a result we have lost R11 000-00 which the bank cannot refund us with. </p>