Worst service ever from FNB

On the 18th of August 2020 there where 2 transactions that came off my wifes account and reported as ***** within minutes of the transactions taking place. We cancelled all cards via the FNB self help options via the SMS notifications from FNB. We have been in contact with FNB on numerous occasions there they say the Acting case member will contact us on certain dates that never happened. On other calls FNB call agents get arrogant and tell us that nothing can be done until the SLA date is reached. Once the SLA date has come and gone there is still no feedback from FNB. My wife and i have to make phone calls to find out what is happening and still nothing. they keep escalating. It is now the 3rd of September and still not once has FNB contacted my wife to let her know what is going on. Cant believe after so many years of banking with FNB only now to find out what actual bad service they give to customers.