Worst Service Ever From FNB

I have app**** for COVID-19 relief from FNB on the 3rd of April 2020 after receiving communication from my company. I submitted the documents. I have been sending emails to FNB to enquire about the status of my application numerous times. And they have been asking me to send the relevan documents from my Employer which I did 3 times already. To my surprise FNB sends me an email stating that they are unable to assist me due to the fact that I am not under debt review process! What nonsense is that!!! Now I to have to be under debt review to qualify for COVID 19 relief??? FNB does not care for their Customers at all