WORST SERVICE EVER FROM FNB BANK

Very very unhappy business client from FNB. I have been trying to get my debit order system implemented since July 2018. After many telephone calls and emails, I could launch last week. What they did not tell me was that the amount in saving is the credit limit for the total amount of debit orders that could be collected. Come the first of December I tried to send through my 1st of December batch. Big was my suprise and R100 further on telephone calls my personal banker has been on leave and NOBODY can assist me in authorising my debit order batch which was bigger than the amount that the credit limit was set for collections, sorry this is a process that you have to apply for to raise the credit limit. We have to wait until Monday when your banker return from leave. And Monday came and has gone. It was such an urgent matter for us to do the collections via debit order, with no response from the Bank or anybody from the FNB Bank. I am moving my whole portfolio to another bank, because surely they do not need my business. As a Director of FNB you should be proud of your personnel and their service.