Worst service ever from FNB

Hi there I just need to tell amd ask other people of they got the same bad and worthless service from FNB. When the lockdown started on the 27 th off March Fnb said that their clients can apply for the Covid 19 relief scheme. I then app**** on the banking app and forwarded all stuff to them. After quit some time I got a message that they require more details and bankstatements from me. I downloaded the stuff and sent it off to them. The app said that my progress was at stage 1. After sending the statements and stuff that was then changed I think in beginning of June to stage 2 saunimg that documents was received and will be worked through now and then let me know what is the answer. After lockdown no answer from them tried calling a couple off times but being put through to this one then that one but now idea what is going on. Then July hit us and I got a call from attorneys which informed me I was handed over to them not for paying my 2 loans I have with Fnb. Up to today which is the 1 st off October I have had no call from anyone from Fnb nor any email nor any sms or any other way off communication to tell me that my Covid 19 application was approved not approved or if they are still busg with it BUT THIS BIG PLACE CALLED FNB HANDS ME OVER TO ATTORNEYS. I took scean shots off most times I looked at the app to see where my application is so I have proof off that aswell. Now that I have been handed over the attorneys wants to know what I can pay but in the mean time FNB is still trying to deduct premiums every month. Now please tell me if this was the way they should have done this or is there other people that was handeled the same way as me. THEY ARE REALY THE WORST BANK AND I WILL TELL PEOPLE NOT TO GO THERE YOU ARE NOT EVEN A DOT ON A CONTACT WITH FNB. THANKS ANTON DE VILLIERS