Worst service ever from FNB

Extremely disappointed with FNB’s service as well as their appointed service providers. I lodged my car insurance claim on 12 May 2025 for a small fender bender and it was approved a week later. I took my car into FNB’s service provider for repairs on 10 June 2025 and FNB let me know that the repairs would take 10 days. The service provider keeps moving the date of completion of the repairs and I have been requesting FNB to follow up and escalate the matter and they have not taken any action at all. Not even a single email or call. Utterly shocking how FNB does not care.