Worst service ever FNB STI is the worst.

I lodged a claim for storm damages early December 2022, they appointed the service provider (Kaunda) to come do the assessment a week after my claim was submitted. Then Kaunda came and assessed the damages on the 23 December 2022 and summitted the report to FNB. I have been calling for feedback and advised my claim administrator will call me back for feedback and no one ever called back. So now again on the 17 January 2013 I called them to follow up now they tell me they are sending someone else to do the assessment as they are not happy with the report they received from Kaunda. If you want to spend hours on the phone chasing after FNB STI take their insurance policy, they are so not reliable and *********** in running Insurance Business.