1 reviews | Active since Mar 2013
WORST SERVICE EVER FNB RATHER USE ANOTHER BANK
FIRSTLY I WAS OVERCHARGED WITH BANKING FEES ,THEN A PREMIER BANKING AGENT CLOSED MY ACCOUNT WITHOUT ME KNOWING, I THEN PLACED A SECOND COMPLAINED AS MY SALARY WAS REJECTED, I WAS THEN MADE TO FEEL LIKE A **** CAUSE THE AGENT THAT CALLED INSISTED I ASKED FOR MY ACCOUNT TO BE CLOSED WHICH SHE THEN REALIZED WAS NOT TRUE THEN I WAS PROMISED MY SALARY WILL BE TRANSFERRED WHICH STILL IS NOT DONE THEN AGAIN ON SATURDAY I CALLED IN AND WAS GIVEN THE RUN AROUND THE LADY WHO FIRST ATTENDED TO ME HAD NO IDEA WHAT SHE WAS DOING , I REQUESTED TO SPEAK TO A MANAGER OR SUPERVISOR AND I WAS TRANSFERRED AND WAITED 5 MINUTES TO SPEAK TO ANOTHER AGENT , IF THE SITUATION WAS REVERSED I WOULD BE PAYING FEES UPON FEES I WOULD LIKE TO SEE HOW I AM ACCOMMODATED BY ALL THE INCONVENIENCE AND TROUBLE I HAD TO EXPERIENCE DUE TO THIS KEEPING IN MIND I WAS ON HOLIDAY WITH NO FUNDS AND HAD TO EXPLAIN TO MY PARTNER ON HER BIRTHDAY WHY FNB MESSED UP AND WE HAD NO MONEY TO DO ANYTHING .
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Kind regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Kind regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
