Worst service ever fnb mall@reds

I went to Mall @reds FNB I received the worst service ever what a waste of 45min of my time at the bank,I need a scan to pay for my business so my customers can pay through that service,It was not busy at all,but the staff gave me a phone to talk to online banking department,the very same number they dialled kept transferring me to another department,I was a puff and pass till the forth department,I walked out without being help by the staff at the branch and online.