Worst service ever FNB Illanga

My husband paid via POS to a company for a cellphone screen repair on 02 October 2019 and the amount was deducted. The same amount for the same company was deducted again on 11 March 2020. When my husband went to the Ilanga branch they did not want to assist him in correcting this even though he took everything they would ask for and now his account is in a minus which needs to be corrected. This is absolutely horrific service because they state they cannot draw a statement for him on their system he needs to go and draw a statement from the online platform but he is in the branch. Absolutely disgusting service. Will move our accounts to another bank as soon as possible.