Worst service ever - FNB and FNB PayPal online account problem enquiry - Absolutely no assistance, no response, no help. Will not recommend this bank or services to anyone or client. So disappointed.

How does one even get to a point and why does one even have to get to this point where you actually write a bad review on Hello Peter about a company, I'll tell you how:

It has been 6 days now since the first mail I sent to the FNB PayPal online accounts department. And have not gotten any response from them except one mail saying that they will investigate why I am not able to create an online FNB PayPal account.

I have sent numerous mails to FNB and the FNB PayPal department, and have not been assisted in any way.

I am not able to contact directly only per mail as I do not have a land line and barley use my airtime except in emergencies.

I am not very impressed by the service, as there hasn't actually been any services given.

I am trying to open up my own Little online store so that I can generate income as I lost the little I had when covid and lockdown started. I'm trying to get back on my feet and needed assistance with the online profile and paypal as it needs to be linked for me to be able to receive the income into my account.

I have a small amount that was paid to me from a friend that I helped out, that's in my new PayPal account I created last week and need to link it up to FNB online to be able to transfer the money and actually withdraw it so that I can use it for medical bills.

I am not one to complain and understand that businesses sometimes have a lot of enquiries to deal with.

But the amount of time that has passed and the amount of mails I've sent requesting help is not a good thing for your image and your business name.

I will not recommend your services to anyone of the people I know neither to clients.

I am sorry to leave this not so pleasant review, but I am really disappointed in all of this.

Life is already so difficult, and when one asks for help and expect a service to be delivered (as it's what you would do as a person and business owner) and ask someone to please assist and advise as it's their area (supposedly) of expertise and job, and you get absolutely nothing and no help, it's a slap in the face.

I thought I'd give FNB another chance, but I know it wasn't a mistake when I left FNB after years of being a loyal customer, as this has been poor service delivery from the start.

No one takes pride in their work /jobs anymore.