Worst Service Ever Experienced From A Bank

I am a business owner with a FNB business account. My client who are also at FNB paid me for services delivered and sent me the proof of payment. After 48hrs the money was still not reflecting in my business account!

I then contacted the client and she confirmed that FNB had put a smart block on the payment, and after they couldnt reach her telephonically, they reversed the transaction back to her account.

It then took me A WHOLE WEEK to convince the client that theres nothing wrong with my business account, as she was afraid to redo the transaction again! I had to contact FNB multiple times to try and find out WHYYYYY??? they didnt let her payment through and no one could assist me! Not at the ***** division or the business banking division, slo not the Team Leaders I spoke with!

My client then paid the R60,000 again to my business account, after a HUGE argument and sent me the proof of payment. FNB then went and put ANOTHER block on the payment!!!! I went into my branch and asked for help, but no one could assist me there as well! I came back and phoned FNB again, asking that someone please contact the client to verify the payment so it can go through to my account, BUT NO ONE could even assist me with that!

I am therefor loosing R60,000 because of FNB's poor service to me as a Business Owner and I can't get ANY assistance to get this matter resolved...and my business needs the money urgently!

FNB defenitely not here to help, even their own clients!!!!!!!!!!!!!!!!