Worst service ever

I am insured by fnb sti. My house was broken into on the 29th or 30th August. I logged a claim on th 30th of August. Digicall solutions was was appoint to do the assessment. I did the assessment with them on the 5th of September. The crash investigation group was appointed to investigate my claim. This was not told to me and I only found when I phoned FNB to follow up. On the 28th of September I was visited by someone from CGI. That week I submitted documents for my phones to CGI via email and to the investigator. On the 10th of October I was told they sent me the wrong forms and I had to fill in new forms so they could get information from Vodacom. Till now I'm still waiting for FNB who's waiting for CGI who's waiting for vodacom. They give me no answers.