WORST SERVICE EVER!!!!!

Good day I have been struggling to dispute a debit order since 24/12/2024. On the FNB banking app they have the facility to dispute a debit order, but it does not work. Keeps on saying a consultant will contact me, but since 24/12/2024 no one has contacted me. I have tried to log this dispute almost every day since, without any success. I do not know why the feature is on the app but does not work. This was medical insurance (Netcare) that was cancelled for R740.00 and when I spoke to Netcare they said they do not refund me, I must dispute the debit order, they have released it on their side. Today I have decided to make use of the secure chat on our app to get assistance because the App does not seem to work. Within the 1h15 minutes that the chat was active, I was transferred to 11 consultants which no one assisted me. They have a message that is send to you EVERY TIME you are transferred to another consultant which is:

“Good day MS ANNERIEN FOURIE. My name is ……, and I have been assigned to help you. I am currently reviewing your messages. I will be ready to assist you shortly. Thank you for your patience”

EVERY TIME a new consultant is assigned, they ask me what they can assist me with, and then they ask for the details. Which I do not understand, because in your message to do state that you are reviewing my messages. So why must I repeat myself every time? I left after I received no assistance, most of the consultants did not even state why I was transferred, and then the whole things start over again.

The chat went like this: 1. 11h31 Nonhlanhla started to assist 2. 11h13 Transferred to Danashee – no assistance 3. 11h18 Transferred to Phindile – no assistance 4. 11h24 Transferred to Bonolo – no assistance 5. 11h35 Transferred to Busisiwe – no assistance 6. 11h43 Transferred to Mikateko – no assistance 7. 11h53 Transferred to Trevor – no assistance 8. 11h56 Transferred to Mbulelo – no assistance 9. 12h14 Transferred to Mikateko – no assistance 10. 12h18 Transferred to Bonolo – no assistance 11. 12h34 Transferred to Buhle – no assistance

This I have received no assistance and as you can imagine VERY VERY VERY frustrated with this situation. This was the worst customer services I have ever received from any institution, never in my life before. Biggest mistake I made was to transfer my banking account from Capitec to FNB. I even went as far as to take out Car Insurance with FNB. Will maybe see if this too was a mistake in the future.