Worst service ever! Disgusting!

Bad service at FNB Mount Frere. I came to have my kids account converted, I was requested to bring the child's birth certificate. A consultant who helped me was so helpful and I went to organise the birth certificate as I didn't have it with me. On return I was told by a lady Ngcwelekazi who said I should not queue again but to head directly to the consultants. I went to desk 04 to be mocked by a lady called Lungelwa. This Lungelwa said I should wait till the guy comes back on lunch and that she can only assist me after pushing the line. There were about 5 clients who only came after lunch. I was here since this morning. Now I'd love to know what if the guy had an emergency and went home, will I ever be attended at FNB? What happens when this Masibulele goes on leave or if he dies? I need to know please! Or I take my business where it will be welcome! Pathetic! Disgusting! Annoying! "HOW CAN WE HELP YOU FNB?"