Worst service ever!

The banks legal assistance service law on call is probably the worst customer service entity I've ever had the displeasure of dealing with. For the second time now I've had no assistance on an issue I needed legal advice on. Not even legal services just basic advice for someone who pays a mek tly ****ing fee that's disgraceful even for you FNB. Two weeks ago I sent my query and was told to wait 48 hours for a response, a week later no response. I then sent a follow up a week later and today is another week of non responsiveness from this useless idiots!