Worst service ever - can't even get an OTP

I have been trying to make a payment since this morning and no OTP's are coming to my phone. I called my previous private banker Linda van Heerden who informed me that she has moved to Cape Town and is no longer my private banker. She gave me my new private bankers details and Jacky Mtwane has not bothered helping and hasn't even responded to me. Linda gave me a number to call and I have spoken to both Evelyn as well as Lazola and they both couldn't help me. Lazola asked me which servic provider I used and I said Telkom and he answered now he can understand what the problem is. Nothing done though. We will esculate your problem. I sent an email to Telkom and the response was we will get back to you within 24 to 48 hours. Shocking service. Oh they then blamed loadshedding... Don't use FNB EVER