Worst service ever

I went to Fnb branch Cape Gate thinking I would be in and out beacause all I needed was my internet banking details to be reset I waited in the queue outside the branch for half an hour because there was only one person attending to all digital banking queries the floor manager told me to access my app after telling her that I had blocked everything as I have forgotten my username as well as password she insisted I try other usernames after I told her nothing works this frustrated me and I then stopped attempting I was told to go inside where I waited for another 15 min I asked the floor manager if I should not jus reset my pin at an atm and then reset my internet and banking app details online to which she said no when I eventually was attended to by Steven he told me to reset my details online which was when I told him I have tried to do it a million times at home he was basically telling me to do what I did at home to which I had no success hence me being at the branch at this point I was so frustrated he kept telling me to do the same thing over and over which did not work eventually he told me that he can’t help me and I should try on my own at home what type of service is this I was absolutely shocked I told him I needed to make urgent payments to which he said I need to make other arrangements to do my payments he can’t tell me that he can’t help me what the eff is the point of his actual existence!!! How can you let a customer leave the branch without having helped them who the egg is supposed to help me!!! I could do a much better job! Who is going to help me fix my banking I would like to know???