Worst service EVER

im writing this with the highest disappointment ever in my life. I sent my sister an Amount of R600 on the 6th of december at 12:27:27 to be precise. Until this moment she has not received the funds. We've been calling and using secure chat trying to resolve this issue, we are just being sent from pillar to post with no resolution whatsoever. I even went to an extent to do a conference call and put her on the line, instead the lady that assisted uses wanted me to hang up and said she will call my sister back, BUT SHE DID NOT. When she goes to the bank she is told that i should come,,, i work 8 to 4:30 by the time i get to the bank its closed for christ sakes. When i call im told ahe should call. What sort of nonsense is that (excuse my French) The amount of amount of money to make calls and petrol i used trying to resolve this is waaayyyy too much, and i need an answer to all of this. Its ither they refund me my money back, inclusive of my petrol and airtime used or im taking this matter further. Why introduce a service that cannot be rendered nor have a solution too shoul these kind of problems occure. Im so ****ed off its not even funny.

FNB.... GET TO THE BOTTOM OF THIS.