WORST SERVICE EVER!!!!

I had a loan with FNB and requested a settlement amount and paid it on the 10th November 2022 and sent proof of payment as advised.

My account was debited on the 27th November 2022. When I ask, I was told that the amount has not reflected in their bank.

I called and spoke to Sharon(Nyinko Vukeya), she tried to assist me but ended up putting me on hold for more than 10 minutes and I had already spent 50 minutes on that call. I ended up ending the call and tried to contact the call centre again and still didnt get any assistance.