worst service ever and biggest inconvinience

Just when I thought that the city of Johannesburg service bad and the looting taking place was worse think again because FNB has the worst service. I open accounts for my 4 children submitted documents for FICA verification when CCD courier delivered the cards as advised by the consultant that helped with opening the accounts. When I tried depositing money into the accounts they all had a hold when I enquired I was told to email the same documents when I asked why I should email because they were submitted already I was told that those for the courier not FNB, what is the courier doing with my documents if they not submitting to FNB when I asked for the accounts to be cancelled so I could open the accounts with Nedbank without communication 3 accounts were activated. I’ve been trying to get assistance and I’ve been given a run around by your consultants. Yesterday I said I want to cancel them and as proof that I’m not valued as a customer I was told that it will be done in 3 days. I also work with customers I’m in a customer service environment I will not let a customer cancel with attempting to retain. FNB customer is the worst!!