Worst service ever

Yoh,I have never received such worst service from a prestigious bank Fnb I had hoped, it's indeed true that you judge companies by how they treat their clients,I busy dealing with a *****ulent case which had occurred and when I called the ***** department I help for a lifetime imagine,your are panicking and the guys with a slogan of how can I help you don't answer their phone for 30 minutes in 2024 and this line is not free yet they charge so much for transactions. Spoke to the agent finally and I was advised they cannot reverse the money that was *****ulently taken from my account. I need to wait for 7-30 working days for them to investigate imagine after holding for life time, I would encourage you if you are using Fnb they will humble you it's not a bank you cannot really rely on it times of trouble they will dumb you like a hot potato, after my case is resolved iam switching as I cannot stand the digust I have experienced. YOU MUST CHANGE UR SLOGAN YOU ARE NOT HELPING MY FOOT