AB
Annelien B

1 reviews | Active since Oct 2019

11 Oct 2019, 16:32

Worst Service ever

They don't even deserve a star. The service is so bad. I have not even had my account opened for a month and I have had nothing but issues and embaresment. First they open the account in the wrong name, I did as they asked went to the branch to verify my details and supp**** them with all my document, statements, etc. The branch fixed it and handed me a document to comfirm the account is open and the overdraft is approved. I now start using the account only for them to tel me that the overdraft which written proof of is not valid, and a whole bunch of other ****. The card was issued in the wrong name and so on. I have had the worst service I have ever seen from them the last two days, the manager promises to keep me posted only for something else to go wrong and me having to call them screaming again. Nothing gets done. The agent just wanted to make the sale and not worry about the customer or explaining the account to me properly, Now they are pushing that back at me but I was not told from the beginning I was just mislead from the beginning.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Oct 2019, 09:50
Official
Good Day Mrs Botha

Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***.

Regards
Hello Peter Complaints Team
*** (option one)