PC
Priscilla C
1 reviews | Active since May 2016
01 Oct 2019, 19:55
Worst service ever
Worst experience with the FNB contact center and Rosslyn branch staff. There was an ********** transaction that happened with the e wallet where I received money and next thing it was on negative. According to them a transaction was done by mbesuma tuckshop. I have been calling and being transferred to different consultants and when I go to the Rosslyn branch they take me from pillar to post.
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
02 Oct 2019, 08:48Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply02 Oct 2019, 08:48
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
PC
Priscilla C's updateReviewer Update
20 Oct 2019, 16:54I am being taken from pillar to post regarding my e wallet. A consultant named David said he was going to do a follow up and keep me updated. Up until now I have no idea of what is happening. All I need is my money back. You can ***** from other people but not me
PC
Priscilla C's update20 Oct 2019, 16:54
Reviewer Update
I am being taken from pillar to post regarding my e wallet. A consultant named David said he was going to do a follow up and keep me updated. Up until now I have no idea of what is happening. All I need is my money back. You can ***** from other people but not me