Worst service ever.

We went to a branch in scottsburg. We spoke to Fathima the team leader to assist us to get our debit order in order. My Mother and brother passed away on 31 January. They lapsed their funeral policy. We with drawn a amount of money to bury them. On 3 Feb I contacted my Private banker to get me a overdraft or to help me manage my debit orders. His reply was sorry client needs to do it them self. We phoned contact numbers to help only 1 day R 400 airtime gone. Nothing. Again we asked or help. With no joy. IF THEY COULD JUST 1 PREMIUM DIVIDE IN 2 MONTH WITH REGULAR PAYMENT EVERYTHING WOULD HAVE BE SORTED. I send a mail to the West bank customer service agent who was assisting Fatima on the Phone. I asked him why is only one payment going true. I said. Read the mail there is 2 accounts that needs to be changed. He was furious and put phone down in my ear. After 3 months FNB Coudnt sort ou one person's problem. And we didn't have problems since then. I feel sorry for FNB clients. FNB life wrote me a letter to say they are sorry there agent didn't do their work. How can't Fnb not Chage a debit order. Bad Bad service Fnb private banking. Fnb insurance agent poor services Wesbank customer service.