Worst service ever!!!

Highly disappointed at FNB I mean there’s no sense of urgency. On the 22nd of May i had *****ulent activities in my account. I called and seemingly was not assisted I mean why on earth was the account taking money from my account not blocked because now it keep on taking money on a monthly basis as if it’s a debit order . Only thing they did was to block my account and give me a new card bare in mind I haven’t been refunded the money taken in May and now again in June does it mean I have to follow the same process which doesn’t help me??? Why do I have to live with this nonsense? I can’t be changing cards on a monthly basis can I? Why can’t this *****ulent account be block access to my account?why can’t I be refund money taken from my account ? Your agents can be so unprofessional on the day I reported my problem I was placed on hold for more than an hour till today I don’t know if I got the assistance or not because I ended up dropping the call no one called me back you guys really don’t have any sense of urgency for your customers!!! This is ******* !!!