Worst Service EVER!!!!

The worst experience ever just to open a simple business account. I opened an account and sent through all the documents that was requested on 05 June 2023. After this I was informed that the account will take 3-5 working days to be activated. 2 Weeks later I made a phone call to find out what was going on, but all that they said is that the account was on hold and they have already received all the required documents. On 19 June I phoned again to ask what is going on an the assistant told me that a manager would phone me back in 2 hours. So I waited the whole day to get any feedback again. On 20 June 2023 I phoned again and then the assistant told me that a manager will phone me back in 24 hours. Again I waited 24 hours with no call back. I went to a branch on 22 June 2023, and they told me the account will be active in 2 hours! Once again I waited 24 hours to check if the account is active, but still it is frozen.

On Friday 23 June 2023 I received an email requesting more documents from me which was never mentioned before even though I asked every single time whether they received all the documents and they confirmed all was received.

So the document I receive on Friday was sent back. YET AGAIN I HAVE TO WAIT 3-5 WORKING DAYS!!!!!!

THIS IS SO UNPROFESSIONAL AND USELESS!!!! I AM NOT HAPPY. WHY A DIFFERENT STORY EVERY TIME?????

Never have I struggled with any bank as much as FNB and then the staff cannot even tell you what is needed to activate the account after I have asked numerous times again and again. Just to be sent another from which was not sent from the beginning and just to keep me from doing my business.

I SURE DO HOPE THAT ANYONE FORM FNB DOES SEE THIS AND GET MY ACCOUNY SORTED TODAY STILL!!!! I AM A VERY UNHAPPY CLIENT THAT WILL NOT LEAVE THIS MATTER JUST TO MAKE IT CONVENIENT FOR SOMEONE ELSE!