Worst service ever.

I'm disgusted by the service I'm constantly receiving for FNB loan agents. today I called the division more than 10 times trying to get assistance regarding my paid up letter. They kept on telling me that VUYO LESLEY GAGOLA is the only person who can assist me since his dealing with my account. The same Vuyo who has never responded to the emails I sent to him since the 28/08/2025. The same Vuyo that his colleagues cant even reach him when they are trying to transfer me to his extension. The same Vuyo who my query was escalated to him by one of the agents in the complains department and still chose not to even respond to them or try to reach out. An agent by the name of Tlalane promised to call me back at 2h30pm the latest with positive feedback regarding my query and even now I'm still waiting!!!!!!!!!!

POOREST EVER SERVICES FROM A BANK WITH A SLOGAN THAT SAYS HELP CHANGES EVERYTHING........