Worst Service Ever!!!!!

FNB called me about 2 weeks ago and offered me complimentary tickets for the Rugby game for tomorrow. Because I am a Premier Account holder. I gladly accepted it. I was then sent an email to RSVP which I did. The game is tomorrow and I didnt get any confirmation from FNB. I then emailed the contact person who is Lilly Mbuli who is charge of the FNB Events. Got no reply from her. So it seems she does not care about FNB clients. I then wasted 2 days and about 1 hour airtime trying to get hold of someone at FNB to assist me. Every time I call, I am put through a new department. I then have to keep entering my id number and approving the request on my banking app. This is absolutely annoying. I still get no assistance from FNB. Worst service ever!!!!!!!!!!!!