WORST SERVICE EVER

I called *** at around 11 this morning and asked to be transferred to the EWallet support center. I asked the lady I spoke to for assistance with a problem that i was having withdrawing money from my ewallet at the atm. Gave her my number the error I was getting and the amount that was in my ewallet. She sais she was going to check and put me on hold. I STAYED ON HOLD LISTEING TO THAT **** MUSIC FOR 1 HOUR 20 MINUTES WITHOUT HER COMING BACK TO ME AND TELLING ME WHAT IS GOING ON. I eventually dropped the call. This is the worst service I have ever received and to think that I bank with FNB, I am definitely moving to a different bank if this is how they treat their own customers