Worst service ever

I can’t believe seeing so many 1 stars for a bank after it used to be the best bank out there. I can totally understand why these days they only get one star. The service has deteriorated so much, it does not even surprise me. My overdraft has been handed over to the legal department WITHOUT any mention at all - NO email, NO sms, NO phone call, nothing. Just like that. When I queried this, I got no reply, after a week I queried with the same query again to 7 different email addresses in the hope that someone would eventually tell me what happened, but to no avail, I am still being ignored. The best of all is I WANT TO PAY the instalments on my overdraft but I can’t because FNB just handed me over WITHOUT NOTIFYING me and I have NO reference to make any payments, so I guess you just won’t get any money out of me then.